— Commercial Lighting Control Design Experts

Frequently Asked Questions

How long does it take to get my estimate invoice?

1 to 2 business days

How long does it take to get my submittal documents?

Typical turn around time is 5-10 Business days. Project size will determine how long it will take to complete. Estimated completed date will be provided.

How can I send you my files to review?

We prefer that files are sent via some sort of cloud storage system such as BOX or Dropbox.

How do you send me my files once the submittal is complete?

We will send you a link to download all your files from a secure cloud storage system.

If I want the source files (DWG, Excel, PDF, Etc.), how do I get them?

You must fill out and sign a release form and then all source files will be provided to you.

Can I have my project expedited? And if so what extra cost is associated?

Depending on overall work load this may be possible. Please contact us and we will review your project with you to see if it is possible to expedite and determine what extra costs are required.

Do I have to wait until I am ready to place my order with Crestron to send you files for a submittal?

No. We are a subcontractor and as such you can hire us to do a submittal at any point in the projects life cycle.

I sent my files to Crestron for a quote, can Neowatt get the markups and information from Crestron directly?

No. Since we are not part of Crestron and only a subcontractor we cannot access their files, nor can we request them directly. If Crestron has files that you need you will need to request them and then send them to us.

What does my submittal package include?

Your submittal package will include a cover page with a submittal sign-off box, full riser diagram, panel details, load schedules, detail device drawings, and cut sheets.

What does my submittal package NOT include?

Your submittal package does not include any boiler-plate notes, warranty information, startup information, or Crestron contact information. This will be your responsibility to provide.